A: Awarding dates differ for each award and bursary, for full information on these please visit the Student Hub: Money advice and support (sharepoint.com)

Your awarded funds will be available until your day of graduation.

Your awarded funds will roll over and accumulate each year until they expire on your day of graduation.

To check your eligibility for a university bursary or award please visit: myuclan.uclan.ac.uk then click the services for students tab> Check Bursary Entitlement/Payments

If you transfer course your new course must meet the eligibility criteria for you to continue receiving the award. If the transfer extends the time you will spend studying at the University the award will be capped based on the original course duration less anything you have received to date.

In the event of a formal interruption to your studies which is agreed with the University, your account would be frozen which means you would not be able to access your award until such time as you re-registered and resumed your studies and your account was re-activated. You will not receive any additional awards where your interruption extends the length of your studies.

Your account would be frozen which means you would not be able to access your award until such time as your suspension was lifted and your account was re-activated. Re-activation of your account would, however, be dependent on the award scheme still running at the point your suspension was lifted. You will not receive any additional credit where your suspension extends the length of your studies

The award will continue to be paid during the period of time you are repeating your studies however the maximum value of the award will not increase to reflect any additional period of time you are studying for.

Visit www.UCLan-Achieve.co.uk click the login button on the top right of your screen, enter your UCLan student email and associated password (the same details you use for Blackboard, MY UCLan and your email account).

You will need to reset your password using the 'forgot password' button on the login page. If your issue persists, please contact UCLan IT services.

If your award allows for cash withdrawal you will see how much you can withdraw once logged into your account. Once logged in click the 'withdraw funds' button on the home page. You can request the value of cash you want to withdraw and confirm that your contact details are correct (This is needed for 2 factor authentication later in the process). Once you have completed your request to withdraw your cash you will receive an email from the student portal with a reference number, please keep this safe as this is needed later in the process.

The maximum limit is the withdrawal balance (shown on your screen), the minimum value is £20, or if the balance is below £20 then the full value under £20 can be withdrawn.

The funds usually transfer instantly but could take up to 2 hours. Please note that if you chose to enter your sort code and account number manually, this cannot be rectified if you enter the wrong details, and the funds are sent to the wrong account.

Email Student.info@uclan-achieve.co.uk from your university email account with the correct details. Once your details have been updated you will receive confirmation by email.

Once you have confirmed your withdrawal request your transaction reference number will be displayed on screen. You will also automatically receive an email from JS Group you're your transaction reference number. You can also find your transaction reference by clicking 'Your Account' and then clicking 'Account Statement'.

Email ku/oc/eveihca-nalcu//ofni/tnedutS from your university email account. Please note that JS Group or UCLan take no liability for incorrectly entered bank account details.

Mostbanks are available on Payit. However, if you can not find your bank in your drop-down list, simply enter your bank account number and sort-code instead of logging into your online banking account.

Please check that your award allows for cash withdrawal as some bursaries are restricted to only allow spend via the Achieve Online Store. If your award allows for cash withdrawal and you are still receiving an error message, please contact: ku/oc/eveihca-nalcu//ofni/tnedutS from your university email account.

You can spend your award online at www.UCLan-Achieve.co.uk once logged into your account, click the 'shop' and 'offers' tab to view available products.

Yes, key books on your reading lists are available to be purchased through the UCLan Achieve portal - in addition to a range of other resources designed to help with your studies.

No, these funds are designed to support you during the course of your studies. You can carry credit over to later in the year or to subsequent years to provide help in the later stages of your programme although it cannot be carried beyond the time you leave the University.

No, this is an award designed to support you in your studies.

No, your UCLan Achieve account will be closed once you have graduated so you should spend any unspent credit before you leave the University at the end of your degree.

You can use your credit towards the cost and top up the difference with your own credit/debit card or PayPal.

It would be rolled over for you to spend in the next academic year provided you enrol for the next academic year, and the scheme is still running. Please note this will not be the case in your final year, please ensure you have spent all funds by the end of your final year as unspent funds will be lost.

Once on the UCLan Achieve portal click the tab 'your resources', then select 'study resources'. Here you will find your course leader purchase recommendations for each year of your course. You can also view your reading list recommendations from the 'study resources' tab which shows your book recommendations for each module of your course.

JS Group is the supplier of the products and all product or order queries should be referred to them via email at ku/ca/eveihca-nalcu//ofni/tneduts. Your statutory rights as a consumer lie with JS Group.

For a full breakdown of delivery charges and to find out about delivery times, please visit: www.UCLan-Achieve.co.uk.

No, UCLan cannot facilitate or accept any student deliveries to campus. All you orders from UCLan Achieve can be delivered to any chosen residential address.

Contact ku/oc/htimsnhoj//sj/sredro quoting your order reference number and the new delivery address you want your order sent too. Please note this must be done as soon as possible and not all requests can be fulfilled if the parcel has already been dispatched.

Once you have placed an order online you will automatically receive a confirmation email with your order reference number and estimated delivery date. If your item hasn't arrived by the date quoted, please email ku/oc/htimsnhoj//sj/redro with your order reference number to receive an updated dispatch date. 

Contact ku/ca/eveihca-nalcu//ofni/tneduts.

See the student privacy policy at: https://www.uclan-achieve.co.uk/cookie-privacy

Contact ku/ca/eveihca-nalcu//ofni/tneduts.

The University would expect all recipients to provide feedback to us to help with the evaluation and improvement of the scheme going forward.